Modify your subscription: Adjust license quantity and plans

Can I change my plan and selection of training areas?

Yes — you can make changes both during the free trial period and while you're on an active subscription.

1. During the free trial period

• You can adjust your plan and desired training areas yourself at any time as part of the upgrade to a paid subscription.
• Both an upgrade and a downgrade are possible.

2. During an active subscription

• You can initiate changes (upgrade or downgrade) via our support team: support@is-fox.de
• A Upgrade takes effect immediately.
• A downgrade Only comes into force at the start of the next billing period.
• The duration of your subscription remains the same.

Can I adjust the number of licenses?

Yes - you can make changes both during the free trial period and while you're on an active subscription.

‍1. During the free trial period

• Licenses: You can increase or decrease the number of licenses yourself directly in the platform as part of the upgrade to a paid subscription.
• Plan & training areas: You can also adjust the selection of your plan and desired training areas during the upgrade.

‍2. During an active subscription

• Increasing the number of licenses: You can book additional licenses directly in the training platform at any time. The change is effective immediately.
• Reducing the number of licenses: A reduction will only take effect during the next contract period. Please contact our support team about this: support@is-fox.de
• Plan & training areas: If you want to change your selection, contact our support team as well.

‍Note: The contract period remains unaffected by changes to the license quota, plan or training areas.